I am a highly motivated, self starter who brings over 20 years of varied technical and supervisory experience to your organization. I believe the IT department is first and foremost a Customer Service organization, and must act and function as one. Our first obligation is to our customer. I continually look for ways to grow, expand and improve my department and the company, using the proven techniques of process improvement, strategic thinking and the implementation of best practices.

SUMMARY OF QUALIFICATIONS

Cost Reduction

• I bring to a new position a proven record of cutting quality defects by 75% and lowering parts-per-repair by 33%.
• My method of using initiatives, including ISO 9002 implementation, ITIL, Demming and Six Sigma will decrease operational costs and improve efficiency.

Team Building

• I have managed staff of up to 24 IT professionals and support personnel. My commitment to creating a positive work environment has helped me to reduced employee turnover rate by more than 75%. This and providing the tools and training needed to perform has allowed me to place my teams in a more positive light.
• Lead a team of IT Technicians in the timely repair of critical server, database and application issues worldwide. My ability to remain calm and in control, in a critical and chaotic atmosphere, allows me to effectively manage teams from multiple disciplines through a crisis while communicating with upper management.

Project Management

• I will bring to you an excellent understanding of both Technical and Business environments and their challenges. With the use of tools, such as MS Project, Visio and MS Access, I can lead your projects to a successful implementation both on time and in budget.
• I have worked with and advised Six Sigma Blackbelts in the implementation of many VSM (value stream metric) processes. I have successful implemented 2 Y2K upgrades as Project Manager and was instrumental in planning and processes leading to ISO9002 certification and successful surveillance audits.

INDEPENDENT CONSULTING
2008 – Present

I built Microsoft Access Database applications to track sales, inventory, expenses and payroll. Designed and implemented WEB sites. Infrastructure support for local businesses, including: Hardware, Operating System, Application and Network.

HEWLETT-PACKARD
1999 – 2008

Shared Service Center - Supervisor
I coordinated international network and systems change management activities spanning multiple locations. I lead team to access and correct mission-critical operation failures world wide as primary point of contact; directed current resources for in-house or outsourced resolution. I maintained written and verbal communications to effected international personnel, and all levels of management.

POMEROY
2004-2006

Helpdesk Analyst (Part time)
I was responsible for Helpdesk Support of 13 client companies, national and international. I resolved operating system issues, application issues and network issues via phone and remote support.

TRASYS
1999

Project Manager
I managed the project schedule for the replacement of approximately 900 desktops at Anthem. I also, coordinated the project to move from token-ring network to Ethernet and coordinated the project to migrate from Novell 3.X servers to Novell 4.X servers. My duties were to collect and analyze data on present systems and applications, Evaluate individual and department needs for non-standard hardware and/or software. I evaluate placement of departments and individuals into 3 implementation schedules. I was responsible for facilitating weekly meetings to update site managers on project progress.

SMA MICROSYSTEMS
1999

Project Manager
Leading a team of 5 Technicians, I managed replacement of 600 desktop and laptop computers at the Ford Transmission Plant. I developed an automated imaging process and devised the replacement strategy.

ENTEX INFORMATION SERVICES
1994-1999

Technical Manager
I Managed staff of Technicians and support personnel in an A+ certified depot repair center. I was responsible for the management of the facility, infrastructure and security. I developed technical staff and oversaw operational activities.

OTHER POSITIONS HELD:

AMERICAN COMPUTER SOLUTIONS,1992-1994, Customer Service Engineer
GE AIRCRAFT ENGINES,1989-1992, Process Engineer
CRITICARE SYSTEMS,1987-1989, Research & Development Technician
MERCY HOSPITAL,1985-1987, Biomedical Technician

NORTHERN KENTUCKY UNIVERSITY

Concentration in Computer Science and Mathematics.

Classes included:

• Software Engineering
• Programming (C Language)
• Artificial Intelligence

GPA - 3.7

CINCINNATI TECHNICAL COLLEGE

Concentration in Biomedical Engineering Technology.

Classes included:

• AC and DC Circuits
• Digital Electronics
• Anatomy and Physiology
• Biomedical Equipment

GPA - 3.6